Privacy Policy

Please see the Wooda Farm Holiday Park privacy policy below:

In running and operating this website, we may collect and process certain data and information relating to you and your use of this site. Your privacy is important to us and we confirm that we will never release your personal details to any tPrivacy Policy

Last updated: August 2026

Wooda Farm Park Ltd, trading as Wooda Farm Holiday Park, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry or booking, stay with us, purchase from us, use our app or other services, enter a competition, sign up to receive marketing communications, or otherwise interact with Wooda Farm Holiday Park.

Wooda Farm Park Ltd is the data controller responsible for the personal information described in this policy.

Contact details:

Wooda Farm Park Ltd
Wooda Farm Holiday Park
Poughill
Bude
Cornwall
EX23 9HJ

Telephone: 01288 352069
Email: [email protected]

1. The information we collect

The personal information we collect depends on how you interact with us.

This may include:

your name;
postal address;
email address;
telephone number;
booking and accommodation details;
names and details of other members of your booking where required;
information about your vehicle;
payment and transaction information;
information you provide about requirements relating to your stay;
correspondence and enquiries you send to us;
information you provide when entering a competition, completing a survey or providing feedback;
marketing preferences;
information relating to purchases made through our website or shop;
information provided when using the Wooda app;
photographs or video footage where applicable;
technical information such as your IP address, browser type, device information and operating system;
information about how you use our website, including pages visited, referring pages, interactions and browsing behaviour; and
information collected through cookies and similar technologies.

Where necessary to provide our services, we may also process information relating to accessibility, dietary or other requirements. Some of this information may constitute special category personal data. Where this applies, we will only process it where we have an appropriate lawful basis and additional condition under data protection law.

Please only provide personal information about another person where you have their authority to do so. If you make a booking on behalf of other guests, you are responsible for ensuring that they are aware of the relevant information in this Privacy Policy.

2. How we collect your information

We may collect personal information directly from you when you:

make a booking;
contact us by telephone, email, online form or social media;
create or manage an online booking account;
make a purchase;
subscribe to our newsletter or other marketing communications;
use our website or app;
enter a competition or promotion;
complete a survey or provide feedback;
participate in an activity or event at Wooda; or
otherwise interact with us.

We may also receive information about you from third parties, such as online travel agents and booking platforms, when you use those services to make a booking with Wooda.

Certain technical information may be collected automatically when you use our website or app through cookies and similar storage and access technologies.

3. How we use your information and our lawful bases

UK data protection law requires us to have a lawful basis for using your personal information. Depending on the circumstances, we may rely on the following lawful bases.

To manage bookings and provide our services

We use personal information to:

process and administer bookings;
take and manage payments;
provide accommodation and other services you have booked;
communicate important information about your booking or stay;
manage changes, cancellations and refunds; and
respond to enquiries relating to a potential booking.

We generally process this information because it is necessary to perform a contract with you or take steps at your request before entering into a contract.

To communicate with you

We may use your information to respond to enquiries, provide customer service, resolve complaints and communicate with you regarding our services.

Depending on the circumstances, we process this information because it is necessary for the performance of our contract with you or because it is in our legitimate interests to provide effective customer service and operate our business.

To operate and improve our website, app and services

We may use information about how people interact with Wooda to:

understand how our website and services are used;
monitor website performance;
identify and resolve technical problems;
improve our website, app, accommodation, facilities and services;
conduct statistical analysis and research; and
understand the effectiveness of our marketing.

Where permitted by law, we may rely on our legitimate interests in operating, understanding and improving our business. Where consent is required for cookies or similar technologies, we will ask for your consent.

To meet our legal obligations

We may process and retain information where necessary to:

maintain financial and accounting records;
meet tax and regulatory requirements;
respond to requests from law enforcement or other authorities;
protect health and safety; and
establish, exercise or defend legal claims.

Where applicable, the lawful basis is compliance with a legal obligation. In other circumstances, we may rely on our legitimate interests.

To prevent fraud and protect Wooda

We may process information where reasonably necessary to prevent fraud, misuse of our services, criminal activity or threats to the security of our systems, guests, staff or property.

We do this on the basis of our legitimate interests in protecting our business, customers, employees and property and, where applicable, to comply with legal obligations.

Marketing

We may use your information to send you news, offers, information about stays, events and other Wooda-related content where permitted by law.

Depending on the circumstances, we may rely on your consent or our legitimate interests, alongside the requirements of the Privacy and Electronic Communications Regulations (PECR).

You can opt out of marketing communications at any time.

4. Email marketing

If you have subscribed to our mailing list, or where we are otherwise permitted by law to contact you, we may send you information about Wooda Farm Holiday Park, special offers, events, holidays and relevant local information.

You can unsubscribe at any time by:

clicking the unsubscribe link at the bottom of any marketing email; or
contacting us at [email protected].

Withdrawing from marketing will not affect essential service communications relating to an existing booking or transaction.

We may retain limited information about your marketing preference after you unsubscribe so that we can ensure we respect your request in future.

5. Online advertising, analytics and profiling

We may use analytics and advertising services to help us understand how people use our website and how effective our advertising is.

Depending on your cookie choices, these services may collect information about visits to our website, interactions with advertisements, devices and browsing behaviour.

We may use this information to:

measure website traffic and performance;
understand which marketing campaigns generate enquiries or bookings;
understand the interests of our audiences;
show more relevant advertising; and
measure the effectiveness of our advertising.

Where the law requires your consent for the use of cookies or similar technologies for these purposes, these technologies will only be used in accordance with the choices you make through our cookie controls.

We do not make decisions about you that have legal or similarly significant effects based solely on automated processing.

6. Cookies and similar technologies

Our website uses cookies and other storage and access technologies. These technologies can perform a number of functions, including:

enabling essential website features;
remembering choices and preferences;
helping us understand how visitors use the website;
measuring website performance;
measuring the effectiveness of advertising; and
helping us deliver relevant marketing.

Some technologies are necessary for our website or services to function and may be used without consent where the law permits.

For technologies that require consent, we will ask for your permission through our cookie controls before using them. You can use our cookie controls to accept, reject or manage optional cookies and similar technologies. You can also change your choices later. Your browser may also allow you to block or delete cookies, although doing so may affect the functionality of some parts of our website.

For further information about the cookies and similar technologies used on our website, please see our cookie settings or cookie information provided through our website.

7. Online bookings and payments

When you make an online booking, some of your personal information is processed using third-party booking and payment services.

We use these services to administer bookings and securely process transactions.

We do not store your complete credit or debit card details ourselves. Payment information is processed by the relevant payment provider in accordance with its own security and privacy requirements.

We only receive and retain the information necessary to administer your booking, payment and transaction.

8. Online travel agents and other booking partners

Wooda works with selected online travel agents and other booking partners.

If you make an enquiry or booking through a third-party service, that organisation may collect personal information directly from you and will generally act as a separate data controller for its own processing.

It may then share relevant booking information with us so that we can administer your reservation and provide your stay.

We recommend reading the privacy policy of any third-party booking service you use.

9. Online shop and purchases

If you make a purchase through our website or online services, we may collect information such as:

your name;
email address;
billing and delivery address;
details of the items purchased; and
transaction information.

We use this information to fulfil your order, process refunds where necessary, provide customer support and maintain appropriate financial records.

Payment details are processed securely by our payment service provider.

10. The Wooda app

If you use the Wooda Farm Holiday Park app, information may be collected or processed in order to provide its features and services.

This may include device information, technical information and information you choose to provide through the app.

Where the app requests access to device features or information requiring your permission, you will be able to manage these permissions through your device settings.

We may also use third-party services to provide technical functionality, analytics or other features within the app. These providers will process information in accordance with applicable data protection requirements.

11. Photographs and video

Photographs and video may occasionally be taken at Wooda Farm Holiday Park, including during events and activities.

We may use appropriate photographs and footage for purposes such as:

our website;
social media;
brochures and printed marketing;
newsletters;
press and public relations; and
other Wooda promotional materials.

Where an individual is the clear subject of photography or filming for promotional purposes, we will consider the appropriate lawful basis and seek permission where required.

We take particular care where children are identifiable and will seek appropriate permission where necessary.

If you have concerns about an image of yourself or your child being used by Wooda, please contact us at [email protected].

12. CCTV and security

CCTV may be used in appropriate areas of Wooda Farm Holiday Park for security, crime prevention, safety and the protection of guests, employees and property.

Where CCTV is in operation, appropriate signage will be displayed.

Footage is only retained for as long as reasonably necessary unless it is required for the investigation of an incident, insurance matter, legal claim or law-enforcement purpose.

Access to CCTV footage is restricted to authorised individuals.

13. Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

booking and reservation system providers;
payment processors and financial service providers;
website hosting and technical service providers;
IT and software providers;
email and marketing platforms;
website analytics providers;
advertising platforms;
online travel agents and booking partners;
app and digital service providers;
professional advisers such as accountants, insurers and legal advisers;
contractors and suppliers providing services on our behalf; and
government bodies, regulators, law enforcement agencies or other organisations where disclosure is required or permitted by law.

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that suitable data-protection arrangements are in place.

Some third parties, such as online travel agents, payment providers or social media platforms, may also act as independent data controllers. Their use of personal information will be governed by their own privacy policies.

We may also disclose personal information if Wooda Farm Park Ltd, or part of its business or assets, is sold, transferred or reorganised, subject to appropriate protections.

14. International transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with UK data protection law.

Depending on the destination and provider, this may include relying on UK adequacy regulations or using appropriate contractual safeguards or other legally recognised transfer mechanisms.

You can contact us if you would like further information about the safeguards relevant to international transfers of your personal information.

15. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, insurance and reporting requirements.

The period for which information is retained will depend on its nature and purpose.

For example:

booking and transaction information may be retained after your stay where necessary for accounting, tax, contractual or legal purposes;
correspondence may be retained for an appropriate period where it relates to a booking, complaint, incident or other ongoing matter;
marketing information may be retained while you remain subscribed or while we have an appropriate lawful basis to use it;
information relating to an unsubscribe request may be retained so that we can continue to respect that preference;
website and analytics information is retained according to the settings and retention periods of the relevant systems; and
information relating to a legal dispute, insurance matter or incident may be retained for as long as reasonably necessary to resolve the matter and meet applicable legal requirements.

When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

16. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures include appropriate access controls, secure systems and procedures and the use of reputable service providers.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.

Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where you have created a password to access an account or service, you are responsible for keeping that password confidential.

17. Children’s privacy

We take the privacy of children seriously.

Our services are primarily booked and managed by adults. Where information about children is required as part of a family booking, activity or other service, we only collect information that is reasonably necessary for that purpose.

We take additional care when processing children’s personal information, particularly in relation to photography, marketing and online services.

Children should not provide personal information to us independently where parental or guardian involvement would reasonably be expected.

18. Your data protection rights

Depending on the circumstances and the lawful basis we rely upon, you may have the right to:

access the personal information we hold about you;
correct information that is inaccurate or incomplete;
request deletion of your personal information in certain circumstances;
request restriction of the way we process your information in certain circumstances;
object to certain types of processing;
request data portability in certain circumstances; and
withdraw consent at any time where we rely on your consent.

Your right to object

Where we rely on legitimate interests to process your personal information, you may have the right to object to that processing.

You have the right to object to the use of your personal information for direct marketing at any time.

There is normally no charge for exercising your data protection rights.

To exercise any of these rights, please contact:

Email: [email protected]
Post: Wooda Farm Holiday Park, Poughill, Bude, Cornwall, EX23 9HJ
Telephone: 01288 352069

We may need to ask you for information to confirm your identity before responding to a request.

19. Complaints

If you have concerns about the way we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint and the ICO’s current contact details can be found on the Information Commissioner’s Office website.

20. Links to other websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies to Wooda’s processing of personal information and does not govern the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any external website or service before providing personal information to it.

We are not responsible for the privacy practices of third-party websites merely because they are linked from our website.

21. Social media

Wooda maintains profiles on social media platforms.

If you interact with us through a social media platform, that platform may collect and process information about you independently of Wooda.

Your use of those services is subject to the privacy policies and settings of the relevant social media provider.

Where you contact us through social media, we may use the information you provide to respond to your enquiry or provide customer service.

22. Competitions, surveys and promotions

If you enter a Wooda competition or promotion, we will use the information you provide to administer that competition or promotion.

We may publish or contact winners where this is part of the competition terms and permitted by law.

Entering a competition does not automatically subscribe you to general marketing communications unless this is separately offered and permitted by applicable law.

Information provided through surveys or feedback may be used to understand and improve our services.

23. Changes to this Privacy Policy

We keep this Privacy Policy under review and may update it from time to time to reflect changes to our services, systems, suppliers or legal obligations.

The latest version will always be published on this page.

Where we make significant changes that materially affect the way we use personal information, we will take appropriate steps to bring those changes to your attention.

Last updated: August 2026